1. Information We Collect

At Luz de Luna Reception Hall, we are committed to protecting your privacy. We may collect personal information that you voluntarily provide when you contact us, request information about our services, or communicate with our team.

• • Contact Information: Name, email address, phone number, and physical address.
• • Event Details: Event date, type of celebration, guest count, and specific requests.
• • Payment Information: Billing and payment-related information, which may be processed securely by third-party payment processors.
• • Website Usage Information: Information about how you interact with our website, such as pages viewed, links selected, approximate location, browser type, device information, and referral source.

2. How We Use Your Information

We use the information we collect to respond to you, provide and improve our services, support website functionality, process authorized transactions, and communicate effectively.

• • To respond to inquiries and provide information or quotes for our venue and packages.
• • To manage communications relating to an event and, when appropriate, coordinate with selected service providers.
• • To process authorized payments and maintain business and accounting records.
• • To send important communications, policy updates, or promotional messages where you have consented to receive them.
• • To understand website activity, improve site performance and usability, measure marketing effectiveness, and provide a better user experience.

3. Website Analytics, Cookies, and Tracking Technologies

We use cookies and similar technologies to understand how visitors use our website, improve its performance and usability, and evaluate our marketing. These technologies may collect information about your device, browser, website activity, and interactions with our pages.

• • Google Analytics: Helps us understand website traffic, visitor activity, and site performance.
• • Microsoft Clarity: Helps us understand how visitors interact with our website through tools such as aggregated usage insights, heatmaps, and session recordings so we can improve the user experience.
• • Meta Tracking Technologies: Meta tools, which may include the Meta Pixel, help us measure advertising performance, understand website actions, and provide more relevant advertising.
• • Additional Technologies: From time to time, we may add or update analytics, advertising, or website-experience tools to improve our website and the user experience. We will handle information collected through those tools in accordance with this Privacy Policy and applicable law.

You may be able to manage cookies through our cookie settings, when available, or through your browser settings. Disabling certain technologies may affect how some website features function.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share information only as reasonably necessary for the purposes described in this Privacy Policy, including under the following circumstances:

• • Service Providers: With trusted providers that support our website, communications, analytics, advertising, payment processing, business operations, or event services.
• • Legal Requirements: When required by law, regulation, legal process, or a valid governmental request, or when reasonably necessary to protect rights, safety, or property.
• • Business Transfers: In connection with a merger, sale, financing, reorganization, or transfer of all or part of the business or its assets.

5. Privacy Policy and Event Bookings

This Privacy Policy explains how information is collected, used, and shared in connection with this website and our communications. It does not create, confirm, modify, replace, or form part of an event reservation, venue rental, service agreement, payment agreement, or other booking contract. Any event booking is a separate transaction governed solely by the applicable written agreement entered into directly between Luz de Luna Reception Hall and the customer. Submitting a website form, requesting information, or reviewing this Privacy Policy does not reserve a date or confirm an event booking.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to safeguard personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, which may include requesting access, correction, or deletion. You may also opt out of marketing communications by using the unsubscribe option provided in those messages or by contacting us. We may need to retain certain information when required by law or for legitimate business purposes.

8. Contact Us